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Return Authorization (RA) Request Procedure:

Please complete the entire Return Authorization Request Form. Read carefully and fill out all information accordingly. For non-warranty repairs, please provide details of the problem and request an estimate prior to sending the product. After receiving and approving your completed request, Epsilon Electronics Inc. will issue a Return Authorization (RA) Number, which will be forwarded to you via e-mail or fax.

Pack the product(s) and RA form in suitable packaging, and send freight pre-paid to the address listed. Please clearly write the RA number on the packaging containing the product.
(Note: Any returns sent without prior authorization or freight collect will be refused!Epsilon Electronics, Inc. is not responsible for freight charges on returnsunless expressly noted.)

Upon receiving your return, Epsilon Electronics, Inc. will verify that all parts returned are as indicated on the Return Authorization.  Epsilon Electronics, Inc. will repair or replace the product(s) at its discretion, as detailed in the Consumer Limited Warranty. Products for repair will be assigned to Epsilon Electronics, Inc. Repair Depot and status will be available by inquiry.

Products to be returned to you will be covered under Consumer Limited Warranty terms, unless other arrangements are previously noted and agreed to by Epsilon Electronics, Inc.